Privacy Policy

1. General Information

This Privacy Policy (hereinafter – the Policy) defines how personal data provided by website users and customers is processed when using the website, purchasing products, or receiving services.

The Company processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR), as well as applicable laws of the Republic of Latvia.

2. Data Controller

The controller of personal data is the website owner:

3. Personal Data Processed

The Company may process the following personal data:

1. first name, last name;

2. contact information (e-mail address, phone number);

3. delivery address;

4. billing information;

5. information about orders and transactions;

6. communication content (e-mails, inquiries);

7. technical information (IP address, browser, device data);

8. information obtained through cookies.

4. Purposes of Personal Data Processing

Personal data is processed for the following purposes:

1. order processing and fulfillment;

2. delivery of goods and provision of services;

3. customer communication and support;

4. payment processing;

5. fulfillment of accounting and legal obligations;

6. ensuring and improving website functionality;

7. marketing activities (only with the user’s consent).

5. Legal Basis for Personal Data Processing

The Company processes personal data based on:

1. performance of a contract or steps prior to entering into a contract;

2. compliance with legal obligations;

3. user consent;

4. the Company’s legitimate interests (e.g., improving service quality).

6. Disclosure of Personal Data to Third Parties

Personal data may be disclosed to:

1. payment service providers;

2. logistics and delivery partners;

3. IT and hosting service providers;

4. public authorities where required by law.

The Company does not transfer personal data to third parties for marketing purposes without the user’s consent.

7. Data Retention Period

Personal data is retained only for as long as necessary to achieve the purposes of processing or as required by applicable laws.

After the retention period expires, the data is deleted or anonymized.

8. User Rights

The user has the right to:

1. access their personal data;

2. request correction or deletion of personal data;

3. restrict the processing of personal data;

4. object to the processing of personal data;

5. withdraw consent (where processing is based on consent);

6. lodge a complaint with the Data State Inspectorate.

9. Personal Data Security

The Company implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or disclosure.

10. Cookies

The website uses cookies. Detailed information about the use of cookies is available in the Cookie Policy.

11. Amendments to the Policy

The Company has the right to amend this Privacy Policy at any time. Amendments shall enter into force upon their publication on the website.

12. Contact Information

For questions related to the processing of personal data, the user may contact the Company using the contact details provided on the website.